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Access to HP technical resources for problem resolution
May contribute to improved system performance and reduced downtime
Allows your IT resources to stay focused on their core tasks and priorities
Convenient package of hardware and software services
Flexible coverage window
Remote problem diagnosis and supported
Problem analysis and resolution
Software features and operational supported
Access to technical resources
Access to electronic support information and services
Prepaid shipping label, materials, and instructions for return of defective unit
HP Hardware Exchange and Software Support Care Pack Service combine popular hardware and software services that enable you to increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you to resolve hardware and software problems. The HP Care Pack service is offered on HP networking products that have a limited lifetime warranty and HP visual collaboration products.Software support provides access to the HP response centers. HP response center engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches. The service also provides electronic access to firmware update releases to help extend the lifecycle of your technology investment.Hardware exchange offers a reliable and fast exchange service for eligible HP networking and HP visual collaboration products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HP Hardware Exchange and Software Support is a cost-efficient yet convenient alternative to onsite support.Hardware exchange provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time of logging a call with HP. Replacement products or parts are new or equivalent to new in performance.