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Accelerated incident resolution from rapid access to trained, solution-orientated resources that manage the case end to end
Avoidance of problems caused by an infrastructure that is not at the current revision level
Improved performance through regular proactive scans to help ensure that systems are configured consistently with HP best practices
Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting
Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews
Maximize return on IT assets through performance and availability analysis
Simplified operations from fully utilizing management software
Flexible resourcing through access to skills on demand that can help with peak workload and project requirements
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular proactive scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.