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On-site dispatch of technician and/or service parts to Customer's business location
Remote troubleshooting assistance for common support issues, when available and with Customer's consent
Onsite troubleshooting available when Dell has evaluated a problem and determined field support is necessary for additional diagnosis
Support for certain server applications such as Microsoft Small Business Server and software applications such as V-Sphere, Hyper V and XenServer
Access to Global Command Centers, which help manage critical situations in Customer environments
Access to Dell SupportAssist used for monitoring, alerting, and data gathering for the systems entitled under the ProSupport Plus contract
Access to a Dedicated Dell Technical Account Manager (TAM)
Escalation management to provide a single point of contact for incident management, escalation, and status of incidents within the scope of this Service
Monthly reports delivered throughout the term of the support contract on qualified and entitled systems
Dell is pleased to provide Dell ProSupport Plus for select servers, storage systems network devices, and virtualized infrastructure solutions. In addition to the features, this Service provides technical support options (telephone, Internet, etc.) account management, maintenance and service, parts, with related labor services to repair or replace defect(s) in workmanship pursuant to and occurring within the service period applicable to Customer's Supported Product.