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Dell Prosupport Plus Upgrade From 3 Years Next Business Day On-Site Service

Passer til Latitude E7XXX

2 395 kr 77 kr/mnd (Ved leie i 36 måneder)
  • Frakt fra: 0 kr
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  • Artikkelnr.
  • 5010825771
  • Prod. art. nr.
  • 890-20797

Raske fakta

Service og støtte
Utvidet serviceavtale
Kontraktperiode
3 år
Svartid
Neste forretningsdag
Garantitype
På stedet

Nøkkelfunksjoner

  • On-site dispatch of technician and/or service parts to Customer's business location
  • Remote troubleshooting assistance for common support issues, when available and with Customer's consent
  • Onsite troubleshooting available when Dell has evaluated a problem and determined field support is necessary for additional diagnosis
  • Support for certain server applications such as Microsoft Small Business Server and software applications such as V-Sphere, Hyper V and XenServer
  • Access to Global Command Centers, which help manage critical situations in Customer environments
  • Access to Dell SupportAssist used for monitoring, alerting, and data gathering for the systems entitled under the ProSupport Plus contract
  • Access to a Dedicated Dell Technical Account Manager (TAM)

 

  • Escalation management to provide a single point of contact for incident management, escalation, and status of incidents within the scope of this Service
  • Monthly reports delivered throughout the term of the support contract on qualified and entitled systems
  • System maintenance

Produktinformasjon

Dell is pleased to provide Dell ProSupport Plus for select servers, storage systems network devices, and virtualized infrastructure solutions. This Service provides technical support options (telephone, Internet, etc.) account management, maintenance and service, parts, with related labor services to repair or replace defect(s) in workmanship pursuant to and occurring within the service period applicable to Customer's Supported Product(s).

Spesifikasjoner

Topptekst
Produsent Dell
Service og støtte
Service og støtte Utvidet serviceavtale
Kontraktperiode 3 år
Svartid Neste forretningsdag
Garantitype På stedet
Service Inkludert Deler og arbeid