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Proactive problem avoidance, remote monitoring and self-support features to help maximize productivity
A single point of accountability to troubleshoot hardware and software problems
Expertise in specialized applications and technology, such as virtualization, and systems management
Global command centers that track parts and labor around the clock
A designated Dell professional to assess your IT environment, build a custom support plan and manage your critical needs
Storage fault monitoring
Mission Critical Service is Dell's most rapid resolution option. In addition to all of the benefits of ProSupport such as a single point of contact and accountability with access to highly trained experts - 24x7 365 days a year, Mission Critical service provides accelerated onsite parts and labor support by self identifying the incident as a severity issue 1, 2 or 3, receipt of regular status updates to keep you informed every step of the way, and initiated emergency dispatches in parallel with troubleshooting for issues you self identify as severity level 1.