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Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Recommendations for firmware version and software patching on supported products to help prevent problems
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HP best practices
Access to a remote HP Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
HP Care Pack Services are support packages that expand and extend standard warranties for HP hardware and software. HP Care Pack Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments.Through HP Care Pack Services they get more systems and services up and running sooner. HP help IT professionals use hardware and software effectively. HP provide proactive support to help prevent system downtime. And when failures do occur, HP provide the level of response you need to meet the needs of your business - whenever and wherever you need it. HP Care Pack Services make buying and renewing support easy and flexible. When you purchase an HP product, from HP or from a reseller, it's easy to find the right support alternative. Just pick the one that matches your needs: buy exactly the level of support you need - no more, no less.